FAQ

How do I place an order?
Select an available product and variant, add it to your cart, and complete checkout with accurate contact, billing, and shipping information.

Can I modify or cancel an order?
Contact us as soon as possible. An order may be canceled before shipment; after shipment, the return process applies.

Where do you ship?
We currently ship to the United States. Checkout shows the methods available for your address.

How can I track an order?
Use the Track Your Order page and the tracking details sent to your order email.

Can I return an item?
Eligible items may be returned within 30 days after delivery. Review the Refund Policy and contact us before shipping a return.

When will I receive a refund?
Approved refunds are sent to the original payment method. Your bank or payment provider may take 5–10 business days to post the refund.

Which payment methods do you accept?
The payment methods available for your order are shown at checkout.

How should I choose a product?
Review the product title, description, intended use, size, and variant details. Contact us if you need help comparing options.

How should I use a product?
Follow the directions and safety information shown on the product page and packaging. Stop use and seek appropriate advice if irritation or another unexpected reaction occurs.

How can I contact the store?
Use the contact details below for product, order, payment, shipping, return, refund, or privacy questions.

Contact us
Store: Not Your Mother's
Email: jurriaanfrieling983@gmail.com
Phone: (253) 336-6713
Address: 370 S Cedar St, Spokane, Washington, 99201, United States